We Are Your Telecommunication Answer

General /

What are the advantages and disadvantages of having a VOIP system?

Sep 7, 2019 / CT Solutions

When looking for better, more innovative and effective ways to better internal and external communications in your business the first step is to do your research. 

A system that has been taking the lead is the VOIP system.

A VoIP System stands Voice over Internet Protocol. In simpler terms, this means being able to communicate with the use of the internet. 

Although this system has been making quite a debut it’s actually been around since 1973, when the Department of State office was searching for more effective and groundbreaking ways to transmit information. 

Jump all the way to today and millions of businesses wouldn’t be able to run their companies without one of these. 

VoIP systems have become increasingly popular because of how simple and cost-effective it has become. Not long ago, making international calls was both expensive and uncomfortable. 

Now, by connecting your smartphone to any given internet service you are connected and ready to work.

Every technology has a long list of benefits and could also have its own setbacks. 

Let’s go over what advantages and disadvantages the VoIP System has.

Advantages of VoIP Systems:

VoIP phone service providers provide a long list of benefits to any small businesses, home offices and many residential users.

  • Cost-effective communication

    The use of this system creates important financial savings.


    Because your main resource is the internet connection so the biggest expense is the one you make to your internet provider. 

    With this, you can make free PC to PC calls anywhere in the world. Making a PC to Phone call will generate a certain cost. It is also possible to sign up for different VoIP systems that include phone calls if that is what you need, for a much better price than a regular phone service. 

  • Fewer tax costs

    Because all of these calls are being done using the internet, governments do not tax these types of phone services.

  • Easy to use from ANYWHERE

    One of the biggest advantages this business phone system provides is that no matter where you are, whether it is in a small town in Indonesia and you are trying to reach a client in Canada, you can reach them without an issue. 

    Distance is no longer a problem or an issue that impedes communication accessibility. The cost is the same and so is the connection.

    By signing in to your VoIP account, with a broadband internet connection you can write emails, make calls to one or more than one person. 

    This kind of benefit brings freedom of working from pretty much anywhere that has an internet connection. It lets you travel with simply packing your laptop and headset.

  • Forget about cables.

    Cabling is expensive and adds to clutter. 

    Having a VoIP number is completely mobile and virtual. You can take this number with you anywhere you go. 

    If you decide to move your business to another office, even in another state or country, your communications will not be affected by this move, you can always stay in touch. 

    The main and most attractive characteristics this business phone system has are its flexibility and a long list of attributes. 

    This system lets you use features like call waiting, call forwarding, three-way call, and even better video conferencing. 

    Your Mitel VOIP System includes managing and integrating your address book, making your accessibility simpler and faster. 

    When speaking to co-workers clients you most likely want to exchange data like forms, documents, and images. All these services are included in your VoIP system.

Disadvantages of VoIP:

As you may have noticed, having a VoIP system has a long list of benefits that can enhance your work life and personal life. 

Every technology that exists is made to make your life easier, but it can also have its downside. 

Some of the disadvantages this system could have are:

  • When you have a power outage, communication becomes difficult

    Whether or living in countries where there are power outages can affect the stability of your communications. 

    In case of a blackout, a regular phone service usually keeps working/ In order to use your VoIP phone you would need a power generator or special adapters.

  • Emergency calls

    Although we want to feel connected at all times when in a weather complication or specific power outage, we can all manage. 

    The problem lies if there is a 911 emergency. 

    Traditional phone lines stay connected so that if needed, and it can trace your location in case you cannot talk. Since Voice Over IP connect through IP addresses (not physical ones) there is no way to establish where the call can be coming from, in case there is a way to communicate

  • Reliability

    This specific business phone system relies solely on your internet connection and undoubtedly depends on your broadband service or even the limitations for PC could have. 

    A poor internet connection can lead to distorted sound and video quality deteriorating the quality of your call significantly.

    This tendency increases when using a highly congested network and in long distances between the internetworking.

  • VoIP Voice Quality

    As time passes by the VOIP system quality is gradually improving. With this I mean, to this day some users report robotic-like voices when in a call. This results in the internet connection in use, the hardware, the service your provider gives you and where you are making your call. 

    Less and fewer users are claiming to have this experience.

  • Security

    One of the main concerns users, especially business users have is the security of this network. 

    As with any technology, this system has its risks. Being connected implies the risk of computer viruses, spam or hacking. 

    To conclude, most business phone systems have its benefits and drawbacks, but as you may have noticed most of the drawbacks can easily be overcome with time. 

Having a VOIP system in place is a great solution for big and small institutions. 

CT solutions offers you a variety of options to choose from. Find your business communication solution in the Atlanta area today.

Request a FREE Quote

Contact our expert team today and see how we can make your company's communication more friendly and efficient.


Oct 1, 2019

What are Cloud Contact Centers

Cloud contact centers are what once was an on-premise contact with your clients through hardware, a cloud or a center available through the internet.

Read More