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What are cloud business solutions and why does your small business need it to grow?

Jun 29, 2019 / CT Solutions

Communication is one of the traits that sets us apart from the rest of the species on our planet. 

We have come up with language. Putting into words what our thoughts are trying to say. 

Throughout history, we have continuously been looking for different ways to communicate. 

Speaking, symbols, writing books and jump thousands of years, we text, we write e-mails, articles, blogs, posts … and who knows what’s coming next. 

We have even felt the need to sectorize the channels we communicate in a way to go “categorize” our life. Through text, we communicate with our friends, through facebook we communicate with our… other friends, those we don’t always talk to and for work, I use a completely different system. Mostly Cloud Business Solutions. 

Cloud VoIP and office phone systems basically refer to a phone system that relies on the internet to communicate. 

What is most attractive about using this time of phone system is the affordability and swiftness. You do not need a large investment for hardware, installation or maintenance. 

It makes it a very practical and efficient solution for not only small businesses but any type of business. 

Let’s take a look at why a cloud business solution is an ideal solution to help your company grow:

1. Flexibility 

You can run your business from anywhere. You can collaborate with your team, talk to clients, follow up on any of your tasks on the go. 

2. Centralized Communication 

You are able to have all of your company’s communication in one place. It doesn’t matter whether it is by phone, messages, or texts. It is all stored in one central place, which means you have easy access to all information. 

3. People like people

90% of clients worldwide prefer to be received or attended by another person and not a robot. Using a cloud business solution will ensure your customer’s satisfaction. Improving the experience they have with you and most likely getting positive feedback which will help convert even more clients. 

4. Teleconferencing 

Today many companies have teams based all over the world. That my friend is globalization. This has actually made the world a better place. Being able to have conference calls with your team from ANYWHERE saves you and everybody else time, money and resources. 

5. Supervisor visibility

Using a business phone service allows for supervisors and managers to oversee all the communications, calls, messages and reports.

This ensures that everyone is using the portal correctly and scaling to a more professional way of working together. 

6. Scalability 

When you use traditional phone services adding someone to your team means buying new equipment, installing which can be a costly hassle. Using a  phone cloud solution makes it easy to add a new user by just opening a new account. 

This means you can scale the system with little to no cost. 

So, I guess you are now pretty convinced this is the best route to take when thinking of how to make your company improve communication tools. 

You must now be thinking. OK, but which is the best Cloud Solution out there. 

There are so many today it is hard to choose. After doing extensive research and trying out with different businesses, here at CT Solutions we have chosen MITEL as the best phone system provider for call centers for a few different reasons:

  • They give the most flexibility

    They offer a lot of different plans, services, and options. They can adapt to your small or large business. You can mix and match and almost build the plan for you. This makes it very personalized and perfect to use for whatever it is that you offer

  • They are trustworthy

    This system is extremely reliable. Their system has a 99.97 – 100 % uptime, meaning it is always up and running. 

    Their customer service is very dependable. They work 24/7 every day of the year. All of their employees are very well aware of how to fix any issues, following up on your experience as a user, making a great client relationship. 

  • Great prices

    Whether you are using their cloud service or in-house service they have very competitive prices for very high-quality service. 

    Again this helps any kind of company. Whether you have 1,000 employees or 1. Mitel could be the best option for you. 

    Cloud phone services are truly the simplest, most flexible and cost-friendly solution to any type of business today.

    So if you need our services please contact us for the Miami and Atlanta area now.


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Jun 29, 2019

Why Mitel is the Best Cloud Solution for Your Business

Mitel’s cloud systems are the best in the world, empowering companies’ communications structure around the world. Mitel can be one of your most beneficial investments, because it’s an asset that will provide you with happier customers along the way. Simply put, customers will love to do business with you.

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