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Why Choosing to Invest in a VOIP system Will Totally Skyrocket your Small Business

2020-04-23

As human beings, we want and need to be connected with the people we love and trust. 

Especially during these trying times of working from home and social distancing, it has become apparent that we as people crave the company of others, as well as the freedom to go wherever we want, whenever we want. 

Now, I want you to think of your business as a person, what would happen if you apply the same flexibility to your business as you demand in your personal life. Let us take a deeper dive into this idea, and into what VoIP can and will do for you.

Voice over internet protocol or VoIP is a software that provides businesses the ability to use internet connection or transmission as a means to make telephone calls and be connected all day, every day. While this technology is not new (it has been around for over thirty years),  we are currently in a technological time where the tools available to companies and people have caught up to VoIP. Now it can really be used to its maximum capacity. 

Today most businesses are migrating to VoIP and cloud services in order to provide a better, more complete service for their customers and themselves as well.

If this technology has been around for so long, why has it taken so long to be as essential as it is now? Like we mentioned before, the world now has caught up to the technology, and when we combine this innovation with challenges presented by the ongoing pandemic, it becomes clear why VoIP has become an essential and vital part of businesses all over the world. Benefits offered by these products include a significant reduction in costs and infrastructure demands, key selling points amid a global health crisis that has forced companies to curb their spending.

What is the difference between VoIP and traditional phone systems?

While traditional phone consoles and systems were revolutionary in their own time, technology has evolved and morphed into a beautiful element known as VoIP. What are the main differences, though? For one, traditional phone lines require installation, phone company contracts, and a physical phone console for it to work, and these are just the obvious differences. With VoIP, you do not need to have a landline and additional communications costs, and with the use of the internet, you can enjoy the same advantages a regular landline would offer and more!

Cost reduction is one of the best benefits of using VoIP, but it is still not its best quality. When you start using VoIP, you no longer need actual landlines that cost money to install and include a hefty phone contract most of the time. Also, with VoIP, you only need a steady internet connection to make and receive phone calls anywhere in the world. We will get to that a bit later. 

Back to cost savings, in some cases, when a business starts using VoIP, they realize that having the team work remotely is an ideal situation for them, and with that realization comes automatic cost reduction in overhead. You may still need some office space but probably not as much as before because VoIP allows you the flexibility to choose what is truly more beneficial for you and your team.

CT Solutions Helps Transition Your Office to Remote Work With Mitel Products 

The number one perk of using VoIP technology in your business is mobility. Yes, mobility! This means that you and your team can work wherever they want, from the comfort of their homes, during a business trip, or even on vacations if needed. Being connected 24/7 is a real substantial advantage for any business, and even more so during hectic times, such as a pandemic!

Not only are you connected by making and receiving phone calls at any time from anywhere, but most VoIP services, such as the one available with the Mitel IP systems, also provide your business with needed cloud services. These services enable a 100 percent connection at all times with access to all your relevant data and information to be able to serve your customers better.

Furthermore, with Mitel MiCollab, all of your employees, whether they be constant travelers or office workers now operating remotely, can enjoy an in-office experience anywhere, using the device of their choice. This complete collaboration solution can provide your employees with all the unified communications and collaboration tools they need to make every interaction productive and efficient. Using Mitel’s Freedom Architecture, your employees not only can collaborate using PCs or laptops, but they can also join collaboration sessions using mobile devices and tablets.  

The team will be more connected than ever before, and not in an annoying way, but in a pleasant and collaborating way. Studies have shown that employees who work remotely are happier, more efficient, and are more loyal to the company. 

You and your team will have everything you need to run the business successfully at your fingertips. Feel free to explore and play with the features that come with VoIP, as it can only add to your overall business experience and help grow you organically. In the era of social distancing and remote working, it has become clear that old technologies just won’t cut it anymore.

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