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Why A Small Business Needs to Invest in VoIP Services

2020-03-15

Small business is one of the most important staples of the economy and the greater Miami community. This city is a melting pot of cultures, where people from all over the world have migrated and now call Miami or the greater South Florida region home. As a result, many of these immigrants have set up shop in their communities, making Miami a center for small businesses and diversification. 

While these small businesses have considerable opportunities, they also have significant direct and indirect competition. As a result, small businesses and mom and pop shops alike have had to find ways to remain more competitive and survive in this ever-evolving economy.

Regardless of size, businesses everywhere are looking for alternatives to lower costs, improve efficiency, and grow at the same time. In these trying times that we are living in, these aims can be some of the biggest challenges that a small business can face. How can a small business navigate these necessary changes while staying afloat and reducing costs? The answer is quite simple: technology. The complete answer is not just any technology, but voice over internet protocol VoIP.

Voice over internet protocol or VoIP has been around for more than 30 years, but its usage has never been more essential than now. There are various reasons for this; first is that now we enjoy reliable internet access just about anywhere in the world. Some tools provide you with portable internet if needed, so we can stay connected no matter where we are. 

Another reason for VoIP’s rising popularity is that we are living through a worldwide crisis, a pandemic to be more specific, which is forcing people to stay home and avoid human contact. Businesses have to rely on their employees working from home or remotely to stay afloat and to be able to satisfy the demands of their clientele.

Cost Reduction

When a business starts using VoIP correctly, it will reduce costs in several different ways. The most obvious way is by providing a reduction in overhead expenses by decreasing landline or phone line costs. Let’s focus on the overhead costs: if a small business can enjoy the privilege of having their employees work remotely, they will automatically save tens of thousands of dollars a year on rent and utility bills alone. Imagine providing your customers with even better service than you do now while reducing the overhead of your monthly operations. Not to mention, studies have shown that people who can work remotely are happier, more productive, and even end up taking fewer vacation days. Happier employees result in more satisfied customers.

Build a Better Team

One of the best advantages of using VoIP and making your team remote is that you have a much bigger talent pool from which to choose your team. As it is right now, a small business can employ the best candidate from within a limited radius due to the necessity of commuting. But, if you are hiring remotely, you can have your pick of the litter. Sometimes the best candidate lives halfway across the planet, and with VoIP, you can still employ, train, and have that person help grow your business, all remotely. 

Let’s go even a little further: if your business has the option for a small expansion, you can have your liaison anywhere in the world using VoIP. You can and will be connected anywhere at any time.

To use VoIP effectively, all you need is a steady bandwidth connection that does not even have to be very fast, just stable, and reliable. Using VoIP, you will enjoy the following advantages:

  • One of the clearest and crisp sounds on the market
  • Reduced lagging
  • Flexibility
  • Mobility
  • Better overall service for your customers
  • Better tools for your employees
  • Happy employees who produce more in less time
  • Cost reductions

In conclusion, if you own a small business and you are not using VoIP to the best of your abilities, then you and your business are missing out and leaving money on the table. Broaden your horizons and think bigger than you have before by allowing your business to grow organically and empowering your employees to be more productive from the comfort of their own homes. Miami is the perfect market to build using VoIP, with so many cultures mixed that need and want to be connected. VoIP can be your link to the Miami marketplace.

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